Astra’s proven recovery program follows four phases:
Start up – Project schedule completed; recovery team assigned and trained; comprehensive work plan developed.
Development – Consumer data inspected, refined and mapped to Astra database; test records downloaded, inspected and approved; letter forms agreed upon; client reporting delineated.
Active Collections – Inspection, validation and enhancement of consumer data; downloading scrubbed records; notification letters; skip tracing and personal contact; debt resolution; trust accounting, client reporting and statements, and client access to consumer records on Astra’s system.
Close-out – Action stops when accounts are paid or recalled, and confirming notices are provided immediately to clients. Astra’s approach calls for working inventories more deeply; so notices to clients that options for collection have been exhausted are much less likely.