During the last four years, Astra has demonstrated a record of service to its American clients. This service is built on several critical building blocks that were completed during the first year:

• Successful completion of the complex process of establishing a wholly owned Indian subsidiary of an American parent company.
• Licensing and bonding to deliver collections services throughout the US.
• A recruiting program that can discern and attract the right personnel to work effectively with American consumers.
• A professionally developed training program and organizational plan to enable talented Indian university graduates to serve US clients while complying with all US laws and regulations.
• Technology that can perform the most sophisticated receivables management tasks, assure the confidentiality and security of the most sensitive information and enable people on the other side of the globe to work as if they were right next door to American consumers.
• Support services in all critical areas including human resources, IT, finance, administration, and customer support.
• Senior executives and first-line managers who have made India their home in order to bring American culture, values and business methods into face-to-face collaboration with Indian professionals.